Frequently Asked Questions
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the USA. International shipping times vary by location. You will receive a tracking number via email as soon as your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all qualifying orders. For orders that do not meet the free shipping criteria, a flat rate shipping fee is applied at checkout.
What is your return policy?
We want you and your little one to be 100% happy. We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that certain hygiene or clearance items may be considered final sale.
Are your products safe for newborns?
Absolutely. Safety is our top priority. All Snuggle and Sprout products are tested to meet or exceed rigorous safety standards. We use only non-toxic, BPA-free, and lead-free materials to ensure your little one is always in safe hands.
How should I wash/care for my items?
To keep your items looking their best, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid bleach and harsh detergents to preserve the fabric's softness.
Is my data secure?
Yes. Our store is built on the Shopify platform, which is Level 1 PCI DSS compliant. Your payment information is encrypted and never stored on our servers.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@mysnuggleandsprout.com
Other inquiries? Let’s chat.
Please email us at support@mysnuggleandsprout.com
